Elf OffRoad FAQ
Q: When will my item be shipped?
A: Please allow up to 2-3 business days for us to process your order. Once your order has been processed, please allow 3-10 business days for your delivery. We ship via USPS Priority Mail; on occasion we ship first class (at our discretion). In-stock items should ship within 3 business days from the time your order is placed.
Q: Will the Universal Tie Down Clamps fit on any trailer?
A: Our clamps do not fit on all trailers. They fit on any trailer made of angle iron or trailers with spots of metal plating.
Q: Which generation of Jeeps does your Air Mount fit into?
A: It fits any JL model from November 2017 to present.
Q: What type of air compressor does your Air Mount work with?
A: Our mount works specifically with an ARB Dual Air Compressor. We will eventually span into single air compressors in the future.
Q: Does your products have lifetime guarantee?
A: All of our products have LIMITED lifetime guarantee. We stand behind our products and our valued customers.
Q: What is your return policy?
A: If you purchased your item directly from Elf Offroad you may return it or exchange it for a full refund within 90 days, excluding shipping charges. If you are an Elf Dealer or Distributor, please contact us directly for return policy information at [email protected]
Defective items may be returned for repair or replacement ONLY if purchased through elfoffroad.com. Please head to our “Customer Support” Tab and fill out the “Returns/Exchange” form. If it is a manufacturer’s problem, Elf Offroad will refund shipping charges if replacement is not requested.
We do not do returns or exchanges if purchased through a different website or store.
2401 W. Phelps Rd.
Phoenix, AZ 85023
Q: I am interested in becoming a wholesaler, what are the requirements?
A: Please head to our “Customer Support” Tab and fill out the “Contact/Questions” Form. We require relatively small minimums and are happy to consider all requests. We will get in touch ASAP once the form has been submitted. Please fill out the form with all the necessary information to get in touch with you.
Q: Do you ship Internationally?
A: As of now, we only ship within the United States but eventually will expand internationally.
Q: How do I install the Air Compressor Mount?
A: Please head to the “Installation” Tab to see videos/photos of how to install Elf Offroad products.